Privacy Policy

Last updated: 03/12/25

At Crafted Electrics Ltd (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you interact with us — in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Crafted Electrics Ltd provides electrical and renewable energy services to domestic and commercial clients across East Yorkshire. We are the data controller for the purposes of this policy.

Contact Details
 Crafted Electrics Ltd
38 The Orchard, Leven, East Yorkshire, HU17 5QA
Email: craftedelectrics@gmail.com
 Phone: 01482 455186

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name, address and contact details (email, phone)
  • Installation site details
  • Technical property information (e.g. energy usage, roof type)
  • Payment details (where applicable)
  • Any communications you send us (email, web forms, phone)

We do not collect or store sensitive personal data unless necessary and with your explicit consent.

3. How We Collect Your Data

We collect personal data:

  • When you contact us through our website, email or phone
  • During site surveys or installation visits
  • When you complete a form (e.g. for a quote or call-back)
  • When you purchase services from us
  • Via cookies or analytics when you browse our website (see section 8)

4. Why We Collect Your Data

We use your data to:

  • Respond to enquiries and provide quotes
  • Carry out site surveys and deliver services
  • Manage billing, payments and contracts
  • Provide aftercare and technical support
  • Meet legal and regulatory requirements
  • Improve our services and website

We only collect what we need — and we do not sell your data.

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract – to provide you with services you’ve requested
  • Legal obligation – to comply with regulations (e.g. for installations)
  • Consent – where you’ve opted into marketing or communications
  • Legitimate interest – to improve our services or website

6. How We Share Your Data

We may share your data with trusted third parties when necessary, such as:

  • Certified installers or subcontractors working under our instruction
  • Accreditation bodies (e.g. MCS, HIES)
  • Payment processors or service platforms
  • Legal or regulatory authorities where required

We never share your data for marketing purposes without your consent.

7. How We Store and Protect Your Data

Your data is stored securely on protected systems, with access limited to authorised staff. We take appropriate technical and organisational measures to prevent unauthorised access, loss or misuse.

We only retain your data for as long as necessary to fulfil the purpose it was collected for, or to comply with legal obligations (e.g. tax or warranty requirements).

8. Cookies and Website Analytics

Our website uses cookies to provide a better browsing experience and track usage through analytics tools like Google Analytics. These may collect anonymised IP addresses and browser data.

You can control or disable cookies in your browser settings. See our Cookie Policy for more details.

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for marketing at any time
  • Object to or restrict certain types of processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at [Insert contact email].

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we’ll revise the “last updated” date at the top of the page. You should review this page occasionally to stay informed.

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